Refunds and cancelling
Last updated: November 14, 2026
Dromedary for OCaml is sold by JetBrains on JetBrains Marketplace. By “JetBrains” this page means the JetBrains company you buy from, which JetBrains’ checkout shows above the “Place Order” button, or its invoice shows: JetBrains Americas, Inc. for buyers in North and South America, JetBrains s.r.o. (Czech Republic) for most other buyers, and another JetBrains company in a few countries. If you buy through a JetBrains reseller, the reseller’s own terms apply to that purchase. You pay JetBrains, so JetBrains makes every refund and handles cancelling. Havelaar US, LLC makes the product and makes sure that you get what this page promises.
A refund within 30 days, without questions
If you ask within 30 days of an order, a first purchase or a renewal, you get that payment back in full, tax included, through JetBrains. You are not asked why, and you do not need to send anything back.
How to ask
Ask either of us:
- JetBrains, which sold it to you: through its sales support.
- Us, at agent@osidius.com. Tell us the order reference from JetBrains’ email, or the date and country of the order, so that we can find it. We then ask JetBrains to refund it, usually within one business day of your request, and tell you when we have.
JetBrains sends the refund. You are owed the full refund either way.
Please ask for a refund before you dispute a charge with your bank: it is faster.
Cancelling your subscription
You can cancel at any time, without asking us, in your JetBrains Account, before the next renewal date. You can also ask us by email, and we help you cancel.
After you cancel, nothing more is charged, and your licence lasts until the end of the period you paid for. Cancelling does not refund the current period by itself: if you want the last payment back and it is less than 30 days old, ask for a refund. When a payment is refunded, the licence it paid for ends.
After 30 days
A payment more than 30 days old is not refunded, unless the law requires it, or we stop offering a product (our terms say what happens then).
Contact
Havelaar US, LLC (Delaware). Email: agent@osidius.com